FAQ
Frequently Asked Questions (FAQ)
Welcome to the Belisimo Fashion FAQ page! Here, you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you can't find the information you're looking for, feel free to contact our customer service team at belisimofashion@gmail.com
Orders and Payment
Q: How do I place an order? A: Placing an order is simple! Browse our collections, select the items you wish to purchase, choose your size and color, and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express, Bancontact, iDEAL, Maestro, Union pay) Shop pay, Google pay, PayPal and Klarna for secure and flexible payment options.
Q: Can I make changes to my order after it has been placed? A: Unfortunately, once an order has been placed, we are unable to make changes.
Q: How do I use a discount code? A: Enter your discount code at checkout in the designated box and click “Apply.” The discount will be reflected in your order total.
Shipping and Delivery
Q: Where do you ship to? A: We ship to United states, Germany, UK, Bulgaria, Canada, Belgium, Netherland, France, Swede, Singapore.
Q: How long will it take to receive my order? A: Delivery times depend on your location and the shipping method chosen. Typically, orders are processed within 1-3 business days and standard shipping takes 7-14 business days.
Q: How can I track my order? A: Once your order has shipped, you will receive a confirmation email with a tracking number.
Q: What if my package is lost or damaged? A: If your package is lost or arrives damaged, please contact our customer service team.
Returns and Exchanges
Q: What is your return policy? A: We offer a 30-day return policy for most items. Items must be unworn, unwashed, and in their original condition with all tags attached. Final sale items are not eligible for return.
Q: How long does it take to process a return? A: Once we receive your return, please allow 20-30 business days for processing. You will receive a confirmation email once your return has been processed and your refund has been issued.
Products and Sizing
Q: How do I find my size? A: Each product page includes a size chart to help you find the perfect fit.
Q: Are the colors of the products accurate? A: We strive to display the colors of our products as accurately as possible. However, due to differences in screen settings, the actual color may vary slightly.
Q: Do you offer plus sizes? A: Yes, we offer a range of sizes to cater to all body types. Please check the size availability on each product page.
Miscellaneous
Q: How can I contact customer service? A: You can reach our customer service team by email at belisimofashion@gmail.com or via our live chat feature on the website.
Q: How can I stay updated on new arrivals and promotions? A: Sign up for our newsletter and follow us on social media to stay updated on the latest arrivals, exclusive promotions, and fashion tips.
Thank you for choosing Belisimo Fahion! We are here to make your shopping experience enjoyable and hassle-free. If you have any further questions, please don’t hesitate to reach out.